Privacy Policy

I Information Collected

Information reaches AutoNovao in two ways. The first is what gets typed in directly, such as a name, an email address, a phone number, and any detail added to a message or a coverage request. The second is technical information gathered automatically when a page loads, including browser type, device type, and the pages viewed during a visit.

Only details that help answer a coverage question are requested. Nothing sensitive is asked for through the forms on this site, and there is no requirement to provide a policy number or a payment method in order to send a message.

II How Information Is Used

Details submitted through this site are used to respond to the request that was sent, to explain coverage options, to prepare quote information, and to follow up on a question that was left open. Technical information is used to keep the site working properly and to understand which pages people find useful.

III Text Message And Phone Consent

Consent boxes on the signup form are optional and separate from each other. Agreeing to service messages does not sign anyone up for promotional messages, and either permission can be withdrawn at any point by replying STOP to a message. Replying HELP returns assistance information. Standard message and data rates may apply, and message frequency may vary.

Mobile numbers collected for text message consent are not shared with third parties or affiliates for their own marketing purposes.

IV Cookies And Site Data

This site uses cookies and similar technologies to remember basic preferences and to measure general traffic patterns. Browsers can be set to refuse cookies or to warn before one is stored. Refusing them may change how some parts of the site behave, though the main pages remain readable.

V Information Sharing

Personal information is shared only where it is needed to complete a request, and only with parties that support that request, such as service providers who help operate the site or licensed insurance carriers relevant to a quote that was asked for. Those parties are expected to protect the information and to use it only for the purpose it was given.

Information may also be disclosed where the law requires it, where a valid legal process demands it, or where disclosure is necessary to protect the rights and safety of others.

VI Data Security

Reasonable administrative and technical safeguards are used to protect information against loss, misuse, and unauthorized access. No method of transmission over the internet is completely secure, so absolute protection cannot be promised, but access is limited to what is genuinely necessary.

VII Data Retention

Information is kept only as long as it is needed for the purpose it was collected for, or as long as record keeping obligations require. Once neither applies, the information is deleted or anonymized.

VIII Your Choices And Rights

A request can be made to access the personal information held, to correct anything inaccurate, or to have it deleted. Marketing messages can be stopped at any time without affecting a coverage request already in progress. Requests of this kind are handled through the contact details listed at the end of this policy.

IX Children's Privacy

This site is intended for adults old enough to hold an auto insurance policy. Information is not knowingly collected from children. If a parent or guardian believes a child has submitted information here, a message to the contact details below will lead to its removal.

X Third Party Links

Some pages may link to carriers, regulators, or other outside resources. Those sites run under their own privacy practices, and this policy does not cover what happens once a visitor leaves. Reading the policy on the destination site is worthwhile before submitting anything there.

XI Changes To This Policy

This policy may be updated as practices or legal requirements change. The revised version replaces the previous one from the moment it appears here, and the date shown at the top of this page indicates when it was last reviewed.